Wired, SIP based. Needs a PIERRE display as the indoor unit (the Smart PIERRE app can also answer calls), a network switch and a DC power supply (see the power input in Product Description).
| Connectivity | 10M/100M Ethernet RJ45 |
| PoE Protocol | IEEE 802.3af/at 15.4W/30W |
| Safety Features | Overload protection, Reverse polarity protection, Tamper protection, Disconnection alarm |
| Operating Temperature | -4°F ~ +158°F |
| Operating Temperature (°C) | -20 ~ +70 |
| Operating Humidity | ≤95% RH, Non Condensing % RH |
| LED Indicators | Yes |
| Power Supply | DC 18-30V |
| Output Voltage | 12V DC / 5V DC |
| Standby Power | <150mA (DC24V) |
| Working Current | <400mA (DC 24V) |
| CPU | 2 x Cortex-A7 1.2GHz 32K |
| Operating System | Linux |
| Memory (RAM) | 0.512 GB |
| Memory (ROM) | 4 GB |
| Touch Screen Dimension | 8 inch |
| Touch Screen Resolution | 800x1280px pixels |
| Panel Material | Metal |
| Product Color | Grey |
| Mounting Type | Wall mount |
| Bolt Hole Distance | 114 mm |
| Recommended Installation Height | 1.60 m |
Recommended installation height: H = 1.60 m (5.25 ft)
Carefully insert the embedded box into the pre-prepared wall groove, ensuring that the box fits securely and flush with the surface. Route the installation cables through the designated cable opening located at the rear or bottom of the box to allow for proper connectivity during device installation.
Embedded box dimensions (W × H × D):
114 × 292.5 × 38 mm
Ensure that the groove is cut accurately to match these dimensions, providing a snug and stable fit for the embedded box without excessive force or gaps.
After connecting the cable to the outdoor station, align the positioning slot on the rear side of the device with the corresponding snap mechanism on the embedded box. Once aligned, press the outdoor station firmly onto the embedded box until it securely snaps into place.
Ensure the connection is stable and that the device sits flush against the wall to guarantee proper weather protection and reliable operation.
Once the outdoor station is properly snapped into place, fix the unit by tightening the screws located at the bottom of the aluminum panel. This ensures the device is securely fastened to the embedded box and prevents any unintended movement or tampering.
Use appropriate tools and avoid over-tightening to prevent damage to the panel.
Note: Ensure correct polarity, relay type (NO/NC), and secure grounding.
This diagram shows how the intercom system connects to both a gate and a door lock:
Note: Use CAT5e/CAT6 for control lines and ensure proper voltage for locks.
This setup shows how the intercom is integrated with a gate, a main door, and the PIERRE access controller:
Note: Use proper relay wiring (NO/COM), and confirm all devices share a stable 12V power source. Ensure polarity and grounding are correct.
| Run | Wires | Cross-section | Cable type | Conductors |
|---|---|---|---|---|
| From PIERRE to Smart Intercom | 1 | cat.5 | Cat 5e U/UTP | 12 V, GND |
| From Intercom to Network switch | 1 | - | Cat 5e U/UTP | - |
The PIERRE intercoms are SIP-based and work on an offline-first principle: calls are set up over the local network, and remote access is added when an internet connection is available. A dedicated SIP server is not required for local calls.
A network router is a required component of the PIERRE door entry system.
Configure the DHCP server range on the router according to the size of the project.
Example – residential building with 50 apartments:
Every PIERRE display needs a fixed IP address. Assign a fixed IP address outside the DHCP range to every display so that the intercom can always reach it.
Menu → Intercoms → Add
Select the PIERRE Intercom
Choose the PIERRE Intercom from the list of available devices.
Configure the Intercom Settings
Save the Configuration
Tap Save. After saving, open the new intercom to view or modify its settings.
Access Parameters
Open the Parameters tab. The following parameters are generated automatically and must be entered in the intercom:
To enable call forwarding from the door intercom to a designated recipient, follow the steps below to add SIP contacts.
Step 1: Open the network settings
Step 2: Set Ethernet to a static address
Step 3: Assign the fixed IP address
Step 4: Router
Router DHCP server start address: set the DHCP server to distribute addresses from, for example, 192.168.1.101.
Static IP range for displays: assign static addresses below the DHCP range, for example:
This avoids IP conflicts between the displays and the DHCP clients.
Tap to call the SIP account of the management center, and the outdoor station has ring back tones. If there is no answer from the management center within 30s, the call will be ended automatically.
Note: Support calling multiple management center SIP accounts at the same time, set in "Call Settings-Management Center SIP Account".
Tap icon to scan the face or the QR code for unlocking. Once the face and QR code is recognized as correct, the door will be unlocked.
Note:
Tap icon to enter the public password/ unlock code to unlock. Once the password/code is recognized as correct, the door will be unlocked.
Note:
Tap icon to call the corresponding resident through the name list. Click the icon in the upper right corner to switch from the name list call interface to the dial call interface. You can call the corresponding resident by entering the SIP account user name corresponding to the device, for example, the SIP account "sip: 000100011@192.168.150.100:8060", enter "000100011" to call.
Note:
Tap icon in the upper right corner to enter the system setting interface by inputing the correct engineering password (the default is 801801, which can be modified).
Options: English, Italiano, Español, Français, Deutsch, עברית, 简体中文, 繁體中文.
Changeable wallpaper. Custom wallpaper configuration can be done through the PC upgrade tool.
You can register, view, delete, or clear face data directly on the outdoor station. When using either the default server mode or a custom server mode, the face data is automatically synchronized with the central platform. The outdoor station supports storage of up to 20,000 face entries.
Managing Access Card Information on the Outdoor Station
You can register, view, delete, or clear access card information directly on the outdoor station. In both default server mode and custom server mode, card data is automatically synchronized with the central platform. The outdoor station can store up to 20,000 access cards.
SIP Account 1 and 2
You can manually configure SIP account settings and choose whether to enable each account. The following information must be entered:
Additionally, select the desired transmission mode: UDP or TLS.
Optionally, you can configure the SIP account using address book information by setting the device name.
Cloud Intercom SIP Account
This displays the SIP account assigned to the device by the cloud server when the device is connected to the cloud. This account is used for cloud-based intercom functionality.
This feature displays information about all current contacts. Contacts may include:
Search
You can perform a fuzzy search to quickly find contacts in the list based on partial information.
Settings
Choose whether to display profile pictures for contacts.
Configure the display range of the contact list:
Add
You can add contacts manually by entering the following details:
You can also create new groups by setting a group name (remark), enabling group calling, and assigning an owning group.
Edit
Allows you to modify the information of existing contacts.
Delete
Deletes contact entries.
Note:
This section displays the SIP accounts assigned to management personnel. When a user taps Call Manager, all SIP accounts listed here are called simultaneously.
Add
Click Add To, then select devices to include in the manager list. You can add up to 10 SIP accounts to the management SIP account list.
Automatic Configuration Mode
When this option is enabled, the device can automatically discover other intercom devices of the same series on the same network segment.
DHCP
When DHCP is disabled, network settings must be configured manually. You will need to enter the following information:
Tamper Alarm
When enabled, the device will sound an alarm if it is physically tampered with or dismantled by force.
Disconnection Alarm
When this option is turned on, the device will emit an alarm tone and display a disconnection icon in the status bar if it loses network connection.
Door Status Alarm and Alarm Tone
When both the Door Status Alarm and Alarm Tone are enabled, the device will trigger an audible alarm if the door remains open for more than 120 seconds.
The Engineering Setting menu provides advanced configuration options for installers and system administrators.
This section allows you to fine-tune device behavior, connectivity, and integration with external systems.
Available options:
You can modify the device name in this menu. If you need to use SIP account information from the address book, set the device name to match the corresponding name listed in the address book.
After setting the name, the device will prompt you to confirm whether to use the associated SIP account information from the address book.
This setting allows you to configure how the device interacts with a server for storing and synchronizing face and access card data. You can choose between three modes: Default Server, Custom Server, or No Server.
Default Server / Custom Server Mode
No Server Mode
This option allows you to change the engineering (project) password. The password must be exactly 6 digits long and is required to access advanced configuration settings.
Live Detection Switch
When enabled, the device performs live detection to ensure that only real, live faces can unlock the system. Faces that are not detected as "live" (e.g., photos or videos) will be denied access.
Threshold
Sets the sensitivity level for face recognition:
Camera Wake-Up Distance Adjustment
Allows users to set the distance at which the camera wakes from screensaver mode to start face recognition.
Adjustable range: 0.3 to 2 meters
When set to the maximum (2 meters), the device will automatically activate face recognition when a face is detected within 2 meters during screensaver mode.
Switch
When enabled, the device activates motion detection. If a moving object is detected near the door station, the screen will light up and display the main interface.
Sensitivity Adjustment
This setting allows you to adjust how sensitive the motion detection is:
Sensitivity Test
This feature helps verify whether motion is detected within the current detection range.
Use this test to fine-tune sensitivity settings and ensure optimal performance.
The Lock2 interface supports multiple configurable functions. You can select one of the following options based on your application needs:
This setting allows you to enable or disable the 12V power output.
Note: The Lock2 interface functions (such as alarm output, electronic lock control, or doorbell control) will only operate when 12V output is enabled.
This section allows you to configure the Wiegand interface settings for integration with external access control systems. The following options are available:
This setting allows you to configure the video bit rate used during calls and monitoring. Adjusting the bit rate can help balance video quality and network performance based on your environment and bandwidth availability.
Multicast
This option is enabled by default. When enabled, only one indoor unit can monitor the door station at a time.
Note: If you disable this option, multiple indoor units can monitor the door station simultaneously. However, performance may be affected by network conditions such as bandwidth limitations.
Port
Specifies the RTSP streaming port.
This setting allows you to configure the lock time and set an unlock password to protect the device from unauthorized access.
Note:
If the unlock password is forgotten, the device cannot be unlocked through standard means and must be returned to the factory for reset.
This section displays key information about the device, including:
Use this information for system diagnostics, network configuration, and support purposes.
The PIERRE intercom must be added to the Common Controller using a separate role.
Each apartment must have access to the intercom and the corresponding door for remote unlocking. The intercom and the associated door must be assigned to a dedicated role named Intercom and removed from the Default role.
The Intercom role must then be assigned to the PIERRE indoor displays (intercom indoor units) and to the users who should be able to receive and answer intercom calls.
Role and door assignment for the intercom
Yes. The intercom works locally without internet access. Calls still ring on the PIERRE display, but you cannot receive intercom calls remotely from outside the local network.
Depending on the model, the intercom can be powered over Ethernet (PoE). Check the product specifications of your model.
No. PIERRE displays work as the indoor intercom unit, so a separate indoor unit is not needed. The Smart PIERRE app on a smartphone can also answer intercom calls.
No. Without internet the intercom does not ring on the phone, but it still rings on the PIERRE display.